How to remove the Reply to in the email header

  • Profile Image
    amypshaw
    Asked on June 10, 2019 at 04:08 PM

    How can we get the Reply-To header removed from Jot Form?

    Hi Lorren,

    We receive the emails so we cannot modify the “reply-to” parameter. If you open up the attached email in Outlook, go to File >>> Properties. There on line 40, you’ll see

    Reply-To: llisk@chubb.com


    Please remove the customized reply-to field before sending us another email from Jot. I am willing to work with you to test, but the test emails should not go to anyone else except for me.


    FYI - I don’t think we ever replied to a Jot Form email before this weekend (or if we did, we didn’t notice the client was included). So maybe it’s not something new, just undetected.

    To set the reply-to through Outlook, we would go to Options >> Direct Replies To. I don’t know how it works in Jot Form.1560197213Capture3.PNG 

    From: lorren@receptionhq.com <lorren@receptionhq.com>
    Sent: Monday, June 10, 2019 10:21 AM
    To: Jerome Smith <Jerome.Smith@Insurity.com>; insurity@receptionhq.com
    Cc: ProdOps SysAdmins <ProdOpsSysAdmins@Insurity.com>
    Subject: RE: Jot Form with Reply To


    Hi Jerome,


    We have not made any changes to your form or account. I am not sure why its pulling through with the reply-to field in your system. When I compare your previous forms to this one, they are identical. Did something change in your mapping? We can certainly change the form if needed to suit your needs. Please let us know what field you would like us to update on our end.


    Thanks.  

      

    From: Jerome Smith <Jerome.Smith@Insurity.com>
    Sent: Monday, June 10, 2019 6:23 AM
    To: insurity@receptionhq.com
    Cc: ProdOps SysAdmins <ProdOpsSysAdmins@Insurity.com>
    Subject: Jot Form with Reply To

    Reception HQ,

    Why did you add a reply-to option for this form? We never agreed to that and it causes confusion.

    Remove it immediately.

    1560197280Capture2.PNG

  • Profile Image
    VincentJay
    Answered on June 10, 2019 at 06:06 PM

    You can leave the "Reply-to" field in the Autoresponder Email. Here's a guide:

    1. In the Form Builder, to the Settings page.
    2. Select the Emails tab.
    3. Hover your mouse in the Autoresponder box and click the Edit icon.
    4. Go to the Recipients tab and leave the Reply-to field blank.

    1560204322536at.png

    Related guide: https://www.jotform.com/help/430-How-to-Edit-the-Email-Template-for-Notifications-and-Autoresponders

    I hope this helps.