What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    emailed links don't work

    Asked by Mary Bender on February 25, 2013 at 03:45 PM

    Here is my form:


    Here is the submission link sent by email:

    New submission: Bridal Registry - Barreras- Rodgers Honeymoon

    Link to submission results:


    Please, what am I doing wrong?

    Thank you

    Page URL:

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    JotForm Support

    Answered by jonathan on February 25, 2013 at 05:04 PM


    Are you saying that the link to the form's submission is not working? The one you put on the email notification.

    I tried using the link you provided on your message, but there is a password. Can you temporarily removed the password for the shared submission link.

    Will await for your response.


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    Answered by springdaletravel on February 26, 2013 at 12:16 PM

    Ok I removed the password.

    Thank you!

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    JotForm Support

    Answered by Welvin on February 26, 2013 at 01:19 PM


    For security purposes, we do not recommend sharing submissions link to anybody, to your users. Instead, create an Auto Responder so your user will receive what they have submitted into your form. If you want to send submissions to another recipient, use this guide: Send Form Emails to Multiple Recipients.

    We also have the sub-account feature: http://www.jotform.com/myaccount/users



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    Answered by springdaletravel on February 26, 2013 at 04:54 PM

    I understand the security issue, but the link doesn't work for me or any of my other users. The link goes to the wrong form.


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    JotForm Support

    Answered by EltonCris on February 26, 2013 at 07:19 PM


    You have hyperlinked your form submissions link into another form submissions link? Please double check as I'm sure that's the reason why you keep getting another link when you click the correct link.