My Account is Auto Suspended

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    bryce 
    Asked on June 10, 2019 at 05:10 PM

    I think I just read that I can't create log on jot forms. How do I go in and delete them? I was unaware of this rule. 

    Thanks

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    BitiaP
    Answered on June 10, 2019 at 05:43 PM

    These forms were found on your account as suspicious of phishing activity because you're collecting user credentials and sensitive banking information.

    http://www.jotform.us/form/91605910561151 http://www.jotform.us/form/91604485950159

    15602026832019-06-10_1536.png

    Gathering these types of data violates our Terms of Use.

    Asking for an access code to conditionally show/hide fields within your form is okay. However, you should refrain from using "password" as your label to avoid being flagged by our phishing detector. Kindly change it to something similar like an "access code". Other than that, no other kinds of passwords or user credentials are allowed to be collected.


    15602028672019-06-10_1537.png

    Gathering these types of data violates our Terms of Use.

    If it's important for you to process payments through bank transactions, consider the following recommendation. Jotform has implemented a way to help you process payments directly from your customers' bank account without infringing any law or putting our company in jeopardy.

    This payment processor is called eCheck.Net and you can learn more about this by following this guide on How to Integrate eCheck Net with your Form.

    Or, if your purpose is not to collect these data from the general public, but from your own customers, then you need to comply with two things.

    1. Add the Terms & Conditions Widget (or the Short Scrollable Terms Widget) for your users to read and agree.

    2. Add a Signature Widget so your users can sign and agree to provide such sensitive information.

    We’ve removed the offending fields on your forms and lifted the suspension on your account. Please refrain from making new forms that is against our terms to avoid this kind of inconvenience.