Form Fields Have Disappeared

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    jdpottery
    Asked on February 25, 2013 at 05:05 PM
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    ardy0689
    Answered on February 25, 2013 at 05:46 PM

    Hello there,

    Can you please state the "Form URL" of the missing forms or atleast their titles so we can better chance of finding them. Thank You!.

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    jdpottery
    Answered on February 26, 2013 at 10:13 AM

    I have them linked to my facebook pages too.  The submissions are also gone.  

    http://www.jotform.com/?formID=23567017463152

    and the other one is http://www.jotform.com/?formID=11572840676

    Thanks for replying

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    Welvin
    Answered on February 26, 2013 at 10:42 AM

    Hi,

    Please do not delete the forms from your account. I have this thread forwarded to our Level 2 Support for further investigations on this matter.

    I would like to know some more information;

    1. When was the issue happen?

    2. When was the last time you made changes into this forms?

    3. When was the last time you received submissions for this forms?

     

    Thanks

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    jdpottery
    Answered on February 26, 2013 at 10:55 AM
    It happened a week or 2 ago I think
    I made changes about the same time. I changed to a secure url partly I
    think.
    About a week or so ago.

    Thanks
    _____
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    Welvin
    Answered on February 26, 2013 at 11:01 AM

    Thanks for that information, this thread is already forwarded to our Level 2 Support. We'll let you know if we come up with an idea or updates.

     

    Thanks

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    JD
    Answered on March 02, 2013 at 09:57 PM
    Hi there,I would really like to resolve this issue. Is there anyone who can help me?
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    moonzkie
    Answered on March 02, 2013 at 11:30 PM

    Hi,

    I have already updated our level 2 support with regards this.

    As soon as we get any updates we will let you know.

    Thank you for your patience.