We are tax exempt, how do we eliminate the tax from the payment form?

  • Lisa
    Asked on June 11, 2019 at 9:49 AM

    Hi-

    We are tax exempt, how do we eliminate the tax from the payment form?

    Thanks, lisa

  • David JotForm Support Manager
    Replied on June 11, 2019 at 10:56 AM

    Are you looking to upgrade your account username "lisamarschke"? Please follow this guide: https://www.jotform.com/help/331-How-to-Upgrade-My-Account

    We won't charge a tax fee. If the payment processor does, please send us your tax exemption documentation proof to support@jotform.com, so we can request the removal of the tax fee.