Suspended account

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    Alan Friedman 
    Asked on June 11, 2019 at 11:05 AM

    Hello, i just opened a new account and right after the second form I created it seems that my account was suspended.

    username: alanf13

    Can you explain what is going on?

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    Answered on June 11, 2019 at 11:30 AM

    These forms were found on your account and flagged as copyright logo scam and collecting user credentials. 


    We understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our TermsFree accounts with non-corporate emails showing suspicious forms must be suspended immediately

    In order to reactivate your account, kindly provide us the following information:

    1. The URL where your forms are used.

    2. Your website or proof of affiliation to a legitimate institution.

    3. Share with us a document that will prove that you're authorized to use the said logo.

    We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send these proofs to with Thread #1852991 as your subject. We will let you know about the status of your account after a thorough review of your proofs.


    Gathering this type of data violates our Terms of Use.

    Asking for an access code to conditionally show/hide fields within your form is okay. However, you should refrain from using "password" as your label to avoid being flagged by our phishing detector. Kindly change it to something similar like an "access code". Other than that, no other kinds of passwords or user credentials are allowed to be collected.

    Or, we can just remove the logo and the password field and lift the suspension on your account.