Account Suspended

  • Profile Image
    Jennifer Metcalf 
    Asked on June 11, 2019 at 01:54 PM

    I can't login and I am attempting to create a form using When I tested it, it said I wasn't logged in. Can you help?

  • Profile Image
    Answered on June 11, 2019 at 02:05 PM

    This form:  was found on your account and flagged as copyright logo and donation scam.


    We understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our TermsFree accounts with non-corporate emails showing suspicious forms must be suspended immediately

    In order to reactivate your account, kindly provide us the following information:

    1. The URL where your form is used.

    2. Your website or proof of affiliation to a legitimate institution.

    3. Share with us a document that will prove that you're authorized to use the said logo.

    We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send these proofs to with Thread #1853289 as your subject. We will let you know about the status of your account after a thorough review of your proofs.

    Or, we can just remove the logo and lift the suspension on your account.