Struggling with payment integration for my form, the new Square account won't save.

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    ibsenadmin1
    Asked on June 11, 2019 at 05:01 PM

    I want to switch Square accounts that the payments are going to and/or switch to PayPal but neither is working...it keeps defaulting to the account that was first set up.

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    BDAVID
    Answered on June 11, 2019 at 06:38 PM

    We apologize for the inconvenience. Could you please try the following in your form?

    1) Clearing your forms cache: https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache

    2) Clearing your browsers cache, or using a different browser.

    3) Disconnecting the exiting Square account:

    1560292346disconnect.png

    4) Then connecting with your new Square account.

    5) Finally, please make sure to click on the Continue button, so the change is saved:

    1560292401continue.png

    If you want to use PayPal, try the first two steps from the above instructions, then delete the payment field, and add the PayPal one:

    09-10-2017-1505028748.png

    Let us know if the issue persists.

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    BDAVID
    Answered on June 11, 2019 at 06:40 PM

    Forgot to mention, your form is currently in sandbox mode, so if you are ready to launch it, please put it in live mode to receive real payments.