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ibsenadmin1Asked on June 11, 2019 at 5:01 PM
I want to switch Square accounts that the payments are going to and/or switch to PayPal but neither is working...it keeps defaulting to the account that was first set up.
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David JotForm Support ManagerReplied on June 11, 2019 at 6:38 PM
We apologize for the inconvenience. Could you please try the following in your form?
1) Clearing your forms cache: https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache
2) Clearing your browsers cache, or using a different browser.
3) Disconnecting the exiting Square account:
4) Then connecting with your new Square account.
5) Finally, please make sure to click on the Continue button, so the change is saved:
If you want to use PayPal, try the first two steps from the above instructions, then delete the payment field, and add the PayPal one:
Let us know if the issue persists.
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David JotForm Support ManagerReplied on June 11, 2019 at 6:40 PM
Forgot to mention, your form is currently in sandbox mode, so if you are ready to launch it, please put it in live mode to receive real payments.