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ndcaldwellAsked on June 11, 2019 at 5:06 PM
I am unable to create a form. Clicking on the button does nothing. I've tried in IE and in Chrome. I've also tried clearing my cache but it didn't help.
Did I miss a step when I set up my account? Why can't I create a form?
Nancy
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Alan_DReplied on June 11, 2019 at 6:30 PM
Can I ask you to verify your account? The issue should be this. Please check your email address and verify your account. After, you can use this link to create forms.
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ndcaldwellReplied on June 11, 2019 at 7:09 PM
I'm not clear what you mean by verify my account as I did not receive any emails asking me to do that. I did verify my email address yesterday after I set the account up. The link you provide is working so I'll just use it but it would be nice if the other button worked.
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David JotForm Support ManagerReplied on June 11, 2019 at 10:43 PM
The Create Form button is working on your account:
Could you please try again? If the issue persists, please open your browser's console report, take a screenshot of it, and share it on this thread, that might indicate the cause of the issue.
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ndcaldwellReplied on June 12, 2019 at 4:48 PM
I tried again today and it's working now. Thanks!