accessing attachments returns http error 403 forbidden

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    ma7159159
    Asked on February 26, 2013 at 05:14 AM

    My form contains a file upload.

    When I try to access the an attached file e get a http error 403 - forbidden. No matter if i'm signed in to jotform or if I try to access the file via the link provided  in the notification message.

    Please help

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    MartinSA
    Answered on February 26, 2013 at 05:33 AM

    Currently this also happens to al uploaded images trough Jotform. I'll get an 403 error also and they don't show up in the forms.

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    EduardoMendez
    Answered on February 26, 2013 at 07:52 AM

    Hi there, 

    I have cleared the cache on your forms.  Please give that a try and let us know if the issue continues!

    On my side, I testes and was able to reproduce the issue:

    http://screencast.com/t/JUlWUAcvc

    However, once I cleared the cache on your forms, I was able to download the files from your submissions page.

    Please let us know if that helped!

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    ma7159159
    Answered on February 26, 2013 at 08:00 AM

    That worked, Thanks.

    Can I clear the cache on my own?

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    EduardoMendez
    Answered on February 26, 2013 at 08:18 AM

    Unfortunately, at this time you would need to request it to us.

    However, we are working on a permanent solution.