- poppyseedmarketsAsked on February 26, 2013 at 05:17 AM
Can someone please help me? I used to get notifications on my iPhone 5 when a new form was submitted, but now nothing.
I have my notifications ON for Jotform on my iPhone 5, but nothing is sent to me.
Is there something I need to do on my end or is there a bug?
Hope someone can help me as this is an important feature for my busines as most of the work is done on the go.
- JotForm SupportEduardoMendezAnswered on February 26, 2013 at 07:44 AM
You mentioned that you do not receive notifications on your Iphone. DO you receive them when you check on a PC? It should make no difference what type of device you use to check your e-mails.
I have checked the address that should be receiving the notifications and it is not on our bounce list.
I made a clone of your form and included your e-mail address as a recepient of the notifications for the clone. I received the notification without any problems. Did you receive it?
If you did not, please follow the instructions on this guide:
Please pay special note to the whitelisting of the IPs and Domains.
- JotForm FounderaytekinAnswered on March 19, 2013 at 09:50 AM
Instant Notifications on the JotForm iPhone app is now fixed. Thank you for your patience.