New submitted Forms - no notifications on iPhone 5

  • Profile Image
    poppyseedmarkets
    Asked on February 26, 2013 at 05:17 AM

    Hello

    Can someone please help me? I used to get notifications on my iPhone 5 when a new form was submitted, but now nothing.

    I have my notifications ON for Jotform on my iPhone 5, but nothing is sent to me.

     

    Is there something I need to do on my end or is there a bug?

     

    Hope someone can help me as this is an important feature for my busines as most of the work is done on the go.

     

    Regards

    Kalliopi

  • Profile Image
    EduardoMendez
    Answered on February 26, 2013 at 07:44 AM

    Hi there, 

    You mentioned that you do not receive notifications on your Iphone.  DO you receive them when you check on a PC? It should make no difference what type of device you use to check your e-mails. 

    I have checked the address that should be receiving the notifications and it is not on our bounce list.

    I made a clone of your form and included your e-mail address as a recepient of the notifications for the clone.   I received the notification without any problems.  Did you receive it?

     

    If you did not, please follow the instructions on this guide:

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    Please pay special note to the whitelisting of the IPs and Domains.

  • Profile Image
    aytekin
    Answered on March 19, 2013 at 09:50 AM

    Instant Notifications on the JotForm iPhone app is now fixed. Thank you for your patience.