What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Get More: Submissions counter not match

    Asked by Metasux on February 26, 2013 at 06:13 AM

    Hey,

    I've done a lot of things on the 'Get more submissions'-page and now I have a limit of 150 submissions.

    But, when I try to open one of my forms, they say that I've reached out my submission limit.

     

    I've looked on the 'usage'-page, and it says that I have a 150 submission limit not all of which are used. Can you please help me?

     

    (Sorry for my bad English, I'm from the Netherlands.)

     

    Greetings,

    Stefano

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    JotForm Support

    Answered by Welvin on February 26, 2013 at 08:23 AM

    Hi Stefano,

    I have manually corrected your account usage and change the status to active. Your account should now be working fine again.

     

    Thanks

  • Profile Image

    Answered by Metasux on February 26, 2013 at 08:34 AM

    Thanks for helping me!

    But now I have 50/100 submissions. I need to have 50/150?

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    JotForm Support

    Answered by Welvin on February 26, 2013 at 08:52 AM

    Hi,

    Yes, I just reset your submissions counter to match your usage. I have this thread forwarded to our Level 2 Support for further checking about that matter. We'll let you know if they come with updates for this.

     

    Thanks

  • Profile Image

    Answered by Metasux on February 26, 2013 at 09:37 AM

    Okay, thanks for your help! :-)