Get More: Submissions counter not match

  • Profile Image
    Metasux
    Asked on February 26, 2013 at 06:13 AM

    Hey,

    I've done a lot of things on the 'Get more submissions'-page and now I have a limit of 150 submissions.

    But, when I try to open one of my forms, they say that I've reached out my submission limit.

     

    I've looked on the 'usage'-page, and it says that I have a 150 submission limit not all of which are used. Can you please help me?

     

    (Sorry for my bad English, I'm from the Netherlands.)

     

    Greetings,

    Stefano

  • Profile Image
    Welvin
    Answered on February 26, 2013 at 08:23 AM

    Hi Stefano,

    I have manually corrected your account usage and change the status to active. Your account should now be working fine again.

     

    Thanks

  • Profile Image
    Metasux
    Answered on February 26, 2013 at 08:34 AM

    Thanks for helping me!

    But now I have 50/100 submissions. I need to have 50/150?

  • Profile Image
    Welvin
    Answered on February 26, 2013 at 08:52 AM

    Hi,

    Yes, I just reset your submissions counter to match your usage. I have this thread forwarded to our Level 2 Support for further checking about that matter. We'll let you know if they come with updates for this.

     

    Thanks

  • Profile Image
    Metasux
    Answered on February 26, 2013 at 09:37 AM

    Okay, thanks for your help! :-)