I cannot download the attachements anymore

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    ISISInt
    Asked on February 26, 2013 at 06:25 AM

    Hello,

    since today it is not possible for me to download the attachements of the forms - is there any problem?

     

    With best regards

     

    Holger Brehmann

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    EduardoMendez
    Answered on February 26, 2013 at 08:27 AM

    Hi there, 

    I have cleared the cache on your forms.  Can you please try downloading your files by going to the submissions page of the form in question.

    Please let us know if that helped!

  • Profile Image
    ISISInt
    Answered on February 26, 2013 at 10:49 AM
    Hello,
    thanks for your replay.
    Some works - some not :-(
    There is on submission with four files - three of them could be downloaded - one not.....
    What can i do?
    Ivonne Cordsen-Brehmann
    GrundrissTausch.de
    ISIS International GmbH
    Dorfstra 12
    27798 Hude
    Telefon: 0441 559 700 120
    Telefax: 0441 559 700 129
    Geschtsfrer: Holger Brehmann, Ivonne Cordsen-Brehmann
    Eingetragen im Handelsregister Oldenburg unter : HRB 204209
  • Profile Image
    Welvin
    Answered on February 26, 2013 at 11:23 AM

    Hi Ivonne,

    What particular form please and what particular submissions from that form? Let us know so we can check them from our end.

    Following your Last Form ID: http://www.jotformpro.com/form/23076028807959, all submissions and or file attachment links are working fine. They are all downloadable.

    Thanks

  • Profile Image
    ISISInt
    Answered on March 01, 2013 at 02:43 AM
    Hi,
    it has been this one:
    http://www.jotform.com/submissions/23075971811960
    The last attachment could not be downloaded (Untergeschoss_Schriesheimer Strasse.pdf)
    We called our costumer and he sended it new - and then everything works fine.
    But i have another question:
    i would embed you forms in an oxid shop (CE) but it does not work - do you have an idea why not?
    Ivonne Cordsen-Brehmann
    GrundrissTausch.de
    ISIS International GmbH
    Dorfstra 12
    27798 Hude
    Telefon: 0441 559 700 120
    Telefax: 0441 559 700 129
    Geschtsfrer: Holger Brehmann, Ivonne Cordsen-Brehmann
    Eingetragen im Handelsregister Oldenburg unter : HRB 204209
  • Profile Image
    EltonCris
    Answered on March 01, 2013 at 06:12 AM

    @ISISInt

    It's probably an issue we had recently with the broken file URL (since the file was uploaded last Feb 26) but it has been rectified already. We are truly sorry about that. If the problem continues, let us know here.

    With regards to Oxid Shop, please try to re-embed your form using iframe embed code. How to get your Form's Iframe Code. This might help.

    Let us know if you have further questions. Thanks!