Request for updated bank details

  • Profile Image
    AgencePipelettes
    Asked on June 12, 2019 at 05:12 AM

    I received an email asking me to update my payment details because my payment was declined. I received it from the following email address mailer@fastspring.com.

    Is this legitimate or a scam? As I have changed bank since my last payment (I think) I may need to update the details. How can I do this on the website please?

     

    Kind regards




  • Profile Image
    jherwin
    Answered on June 12, 2019 at 08:21 AM

    Upon checking, your auto-renewal subscription has been canceled because your credit card has been declined. The email you receive is from FastSpring and it is legitimate.

    Here's the guide on how to update your payment details: How-to-change-my-Payment-Method