What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I cancel my paid account?

    Asked by kmullings on March 23, 2011 at 09:32 AM

    I am trying to cancel my paid membership to revert back to a free account, but every time I try to enter my username and password it says it's invalid. I do not want to be billed next month for a service that I will not be using often. I do want to keep my account because I will be using it again in the future, but at the moment the free account will suffice. 

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    JotForm Support

    Answered by liyam on March 23, 2011 at 09:38 AM


    You have paid Your JotForm subscription using our payment gateway, Plimus.  Your Plimus username is a long string of numbers from the original plimus email you received when you paid for JotForm.

    I have already canceled your subscription for you. You will not be charged again. Your account will stay Premium until the time you have paid for expires. You are scheduled for downgrade on April 11, 2011.

    Thank you for using JotForm!