What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    We can not download large files, the customer has put up.

    Asked by Sandstens on February 26, 2013 at 08:54 AM

    We can not download large files, the customer has put up.

    Bigger then 1000m.



    This is a re-post of a comment on How to Change the Allowed File Types in the Upload Field

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    JotForm Support

    Answered by EduardoMendez on February 26, 2013 at 09:28 AM

    Hi there, 

    I have cleared the cache on your forms. Can you please try downloading the files through your submission's page again?

    Please let us know if that helped!