Autoresponder not being sent

  • dfjform
    Asked on June 12, 2019 at 1:51 PM

    The autoresponder is not being sent to people who fill out the form (it works for me when I test send). The notifcation email is working. What do I need to do to have the autoresponder send? Thank you.

  • Kevin Support Team Lead
    Replied on June 12, 2019 at 3:08 PM

    I have been checking your form and it seems like the email autoresponder is configured to send the email to the "Company" field, the email should be set up to send to the email field instead. You can change that on the settings tab of your email: 

    15603665002019 06 12 13h02 27 Screenshot 10

    I hope this helps.