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CompassDCAsked on June 12, 2019 at 3:13 PM
Hello,
We have our form embedded into our website where once the form is submitted, it creates a ticket in Zendesk for our team. We have run into several submissions in the last day or two where the copy of the form that was filled out is not attaching to the Zendesk ticket or email notifications. I can log in to Jotform and download it, but this is not feasible for us permanently. How do we get the PDFs to reappear?
Thanks!
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Richie JotForm SupportReplied on June 12, 2019 at 4:21 PM
We do apologize for the inconvenience.
We had an issue with our attached PDF's not showing in the email. However, this was recently fixed by our developers.
Can you please test this out and let us know if the issue still remains?
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CompassDCReplied on June 13, 2019 at 9:54 AM
Thanks! It seems to be working now.