Form PDFs are not coming through to our ticketing system or emails.

  • Profile Image
    CompassDC
    Asked on June 12, 2019 at 03:13 PM

    Hello,

    We have our form embedded into our website where once the form is submitted, it creates a ticket in Zendesk for our team. We have run into several submissions in the last day or two where the copy of the form that was filled out is not attaching to the Zendesk ticket or email notifications. I can log in to Jotform and download it, but this is not feasible for us permanently. How do we get the PDFs to reappear?

    Thanks!

  • Profile Image
    Richie_P
    Answered on June 12, 2019 at 04:21 PM

    We do apologize for the inconvenience.

    We had an issue with our attached PDF's not showing in the email. However, this was recently fixed by our developers.

    Can you please test this out and let us know if the issue still remains?



  • Profile Image
    CompassDC
    Answered on June 13, 2019 at 09:54 AM

    Thanks! It seems to be working now.