Unable to download jotform forms through inbox

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    Asked on June 13, 2019 at 01:26 AM

    When I try to export over 200 form submissions into PDF the email sent with a ZIP link contains no document in the ZIP folder. 

    Also - the PDF isn't a searchable one, which makes it very difficult to sort submissions based on content.

    How do I download multiple submissions through jotforms at the same time rather than go through them individually? 

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    Answered on June 13, 2019 at 02:24 AM

    I am sorry for the trouble caused to you. I did check our email logs and found that one of the zip file is 0MB in size. Please check the screenshot below:


    I am escalating it to our backend team. We will get back to you as soon as we have any update on this.

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    Answered on August 05, 2019 at 11:51 AM


    We tried to download all submissions as pdf in your form and they are emailed as it should. It might have been temporary issue. Can you please check again?

    1565020223Screen Shot 2019-08-05 at 18.5