I can't login to my account

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    Lynn 
    Asked on June 13, 2019 at 08:35 AM

    I even changed the password, but still can't login. I've tried my user name and email.

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    BitiaP
    Answered on June 13, 2019 at 08:51 AM

    This form http://www.jotform.us/form/91626516293158 was found on your account as suspicious of phishing activity because you're collecting credit card details in plain form fields.

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    Due to our PCI certification, we are required to deny the collection of credit card details on regular forms.

    However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available in our platform in order to integrate in your forms. You still won't be able to collect credit card details directly though.

    If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of a feature called "Payment Authorization". To learn more, kindly follow this guide on How to Enable Payment Authorization.

     

    We’ve removed the offending fields on your form and lifted the suspension on your account. Please refrain from making new forms that is against our terms to avoid this kind of inconvenience.

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    Lynn 
    Answered on June 13, 2019 at 09:43 AM
    Thank you for the quick response. I understand why you took it down, but please know that this is for a non-profit organization.
    I wanted to use the credit card option, but I need to be a paying member. Which I cannot afford right now.
    Thanks again.
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  • Profile Image
    BitiaP
    Answered on June 13, 2019 at 09:51 AM

    We understand that you are doing this for your organization.

    However, as it was previously stated:  

    Due to our PCI certification, we are required to deny the collection of credit card details on regular forms. 

    Thank you for following the guidelines previously mentioned.