What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Problem w/submission count

    Asked by MWalkup on February 26, 2013 at 11:53 AM

    Dear Jot Form,

     

    The system is not registering the correct number of submissions for one of our forms. We have 12 submissions in our inbox, but the count only says 7. It seems to not be registering new submissions, though they are being recieved? 

     

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    JotForm Support

    Answered by Welvin on February 26, 2013 at 12:39 PM

    Hi,

    I have fixed that from our end. Please kindly check and let us know if it still not updating on your end. Clear your browsers cache once.

     

    Thanks

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    Answered by MWalkup on February 26, 2013 at 12:42 PM

    Fixed, thanks!

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    JotForm Support

    Answered by Welvin on February 26, 2013 at 12:43 PM

    Great! Let us know if you need anything else again. Thanks