What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    not all responses come through

    Asked by Mary McNaughton on February 26, 2013 at 12:04 PM

    I have set up jotform for responses to a class reunion registration.  Some are not able to view the "scramble word" or the "send" box and therefore not sending the response.  I don't know if it makes a difference or not but it seems that they responses come through on Macs but not on PC's.  Can you help?

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    JotForm Support

    Answered by Welvin on February 26, 2013 at 01:01 PM

    Hi Mary,

    Please share with us the webpage URL where the form is embedded so we can check on what's causing them not to able to submit data to your form.

    Initial solution for that is to re-embed your form using our iframe method: How to get your Form's Iframe Code.