Forms not Emailing Notification & File Uploads not uplaoding

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    CNDAdOps
    Asked on June 13, 2019 at 11:17 AM

    Hello,


    We had 4 forms/orders that were entered June 4th, but they just showed up in our email June 11th.


    Then yesterday, we had a form submitted that had files uploaded and the uploads did not show up on the email notification, and they are not in the data submissions.  Can you check to see if there is a bug?

  • Profile Image
    BJoanna
    Answered on June 13, 2019 at 12:33 PM

    To which form are those issues related to.

    Where to Find My Form URL?

    Please provide us the IDs of the submissions that showed up in your email June 11th.

    Also, please provide us the ID of the submission that does not have uploaded files. 

    Where to Find the Submission ID?