What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    E-Mails will not submitted at irregular intervals

    Asked by carportfabrik on February 26, 2013 at 02:18 PM


    we have seen / expierenced that E-Mails will not submitted at irregular intervals. Is in jotform any option to authentificate the e-mail submitting through our mail server were e-mail domain belongs to for e.g. as smarthost.

    Thank you,

    Michael Koenneker


    Please reply to info@it-hh.com





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    JotForm Support

    Answered by Mike_T on February 26, 2013 at 03:08 PM

    Thank you for contacting us.

    All the messages are being sent through our service, there is no way to set the authentication on this web App. It is recommended to configure the email notifications to use real sender email address noreply@jotform.com, and whitelist that email on your mail host.

    Related article:

    How to setup email alerts to prevent "emails not being received" issues

    Also, it is possible that some email addresses ended up in our bounced list. If you provide us with the list of email addresses (or forms), we will be able to check them against the bounced list.

    Please feel free to contact us if you need any further assistance.