Billing: How to change the payment from PayPal to Credit Card?

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    TrueBluePetRescue
    Asked on June 13, 2019 at 08:40 PM

    I'm trying to change the payment method to a new credit card, but when I go to do so, it takes me to my PayPal account, and I can't figure out what I need to do there.  Please advise me how to change the credit card on the account. Thank you.

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    AndrewHag
    Answered on June 14, 2019 at 12:35 AM

    You will need to cancel your current subscription in order to upgrade using a credit card. Unfortunately, PayPal subscriptions cannot be switched to a different payment method.

    I see that you already scheduled to downgrade your account on 1st July. Once it is downgraded and set to Free, you can upgrade the account using the credit card.

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    TrueBluePetRescue
    Answered on June 14, 2019 at 08:43 AM
    Thank you for your response. When it downgrades, will I lose all my data? My upgrade is for storage. Thank you for your help.
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    VincentJay
    Answered on June 14, 2019 at 10:16 AM

    No, you won't lose any data but you need to upgrade your account to Storage plan because you already reached the 500 submission storage limit. 

    By the way, have you tried canceling your subscription on your PayPal account? If not, please try it by following this guide: https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription

    After that, you can upgrade your account to Storage plan immediately using your credit card.

    I hope this information helps.