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BildungsvisionAsked on June 14, 2019 at 3:06 AMPlease Response:I am really sorry but I am now angry.I did everything that you told me to do and I was trying this with another computer and with my smartphone and it does not work. So its a technical problem, because i cannot remove the brand too (I´ve tried this on differnet pcs and smarthphones)Answered by Victoria_K
Our apologies for the difficulties you are facing. As I check your account, it is already on Bronze plan. Could you please clear your browser cache and login to account again?
Regarding 2 payments that you've made, we have now requested a refund for one of subscriptions, which you've cancelled. Please expect the return within 7-10 business days.
Your account now has only 1 Bronze subscription, so everything should work correctly.
If you need any other help, please let us know.
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Nik_CReplied on June 14, 2019 at 3:33 AM
We're sorry for any inconvenience.
I checked your account and it is active and on Bronze monthly plan. And JotForm branding is not showing.
I checked your previous related threads and what could have happened is that, since you had two active subscriptions (and you canceled one), that cancelation triggered a downgrade, but that is taken care of.
If you have any further questions, please let us know.
Thank you!