PayU: Sorry, Some Problem Occurred.

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    sachinomg
    Asked on June 14, 2019 at 03:28 AM

    my form link is https://form.jotform.me/91532635015451


    I upgraded my account but still shwoing payment error.


    pls check urgent.

  • Profile Image
    BJoanna
    Answered on June 14, 2019 at 03:59 AM

    Are you referring to the "Sorry, Some Problem Occurred." error message that is shown when your form is submitted?

    1560498612payu.PNG

    I integrated one of my forms with our PayU test account, but I am unable to replicate the same issue.

    Please check if your Merchant Key and Merchant Salt are correct inside of the payment field settings. 

    How to integrate PayU with Jotform?

  • Profile Image
    sachinomg
    Answered on June 14, 2019 at 04:11 AM

    Already submitted 10 forms with same Payment API. After upgrade my account its not working

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    Nik_C
    Answered on June 14, 2019 at 04:47 AM

    The issue shouldn't be related to the fact you upgraded your account.

    This kind of issues is usually related to payment integration credentials.

    Did you confirm that the credentials used are correct?