What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form doesn't update. JotForm "preview" shows form before update made to it.

    Asked by richardhweber on February 26, 2013 at 03:40 PM

    Deleted a "text area" from my JotForm and reloaded embedded file into Muse, but "text area" is still there. How can I get my JotForm cache cleared to reflect this removed element?"

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    JotForm Support

    Answered by ardy0689 on February 26, 2013 at 05:59 PM

    Hello richardhweber,

    I have already cleared your cache from our side, please try the form in question if it still showing the old updates but I still advise to clear your  browser's cache as well before viewing the form.

    If should in case the above does not work you can clone your form and re-embed the cloned form instead. Try it out if this works.

    Thanks