Embedded form cache not being cleared

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    dwolf
    Asked on February 26, 2013 at 03:57 PM

    We've been affected by the "embedded form caching" bug for several of the forms we manage for clients. Previously, following the advice found in the multitude of similar threads has woked - either simply logging in and manually saving the form, or changing the host in the script src.

    Not so with form 20816473466155.

    Manually saving had no effect.

    Using any of the following still show an old version of the form:

    <script type="text/javascript" src="//form.jotformpro.com/jsform/20816473466155"></script>
    <script type="text/javascript" src="//www.jotformpro.com/jsform/20816473466155"></script>
    <script type="text/javascript" src="//form.jotform.us/jsform/20816473466155"></script>
    <script type="text/javascript" src="//www.jotform.us/jsform/20816473466155"></script>

    Any help on your end would be appreciated.

  • Profile Image
    ardy0689
    Answered on February 26, 2013 at 05:23 PM

    Hello there,

    I have cleared the caches on our end. Please try to view your form again. If should in case this does not work as well, I recommend to make a cloned form and embed it instead of the old form.

    Please let us know if this works so we can assist your further. Thanks.

  • Profile Image
    dwolf
    Answered on February 26, 2013 at 06:22 PM

    Hi Ardy0689, (if that is your real name ;) )

    That cleared it up - thank you. Can you enlighten us on why this is still an ongoing issue? It must be driving you guys crazy to have to field all these requests.

  • Profile Image
    ardy0689
    Answered on February 26, 2013 at 06:30 PM

    Hi dwolf, actually that is my nickname without the numbers. I am glad clearing the caches from our end worked for you.

    We have these delays and lags ever since we moved to a new and powerful server. Our developers are currently doing their best to figure out what is causing this. In the meantime, clearing caches either from your end or to ours, is still our best workaround until they are fixed permanently.