JotForm is sending out a popup window that our clients browsers are blocking

  • tonyakh
    Asked on June 14, 2019 at 1:20 PM

     

    JotForm is sending out a popup window that our clients browsers are blocking (Chrome). This is a new issue as the forms have been live for months and
    Jotform Thread 1857590 Screenshot
  • Richie JotForm Support
    Replied on June 14, 2019 at 3:33 PM

    I have checked your form and it seems you're redirecting your Thank you page.

     JotForm is sending out a popup window that our clients browsers are blocking Image 1 Screenshot 20

    May we know if this issue is only isolated to that form user?

    You may advice your form user to disable the web browser's pop-up blocker for the form to submit.

    Please give it a try and let us know how it goes.