Why submissions showing as unread even though they are "read"?

  • Profile Image
    sstte18
    Asked on June 14, 2019 at 06:06 PM

    for some reason 22 submissions are in the "unread" tab and they have been marked as read.  can you fix?

  • Profile Image
    jherwin
    Answered on June 14, 2019 at 08:43 PM

    Sorry for the inconvenience this may have caused. The issue should be fixed now, kindly check and confirm if the issue persists on your end.

  • Profile Image
    sstte18
    Answered on June 15, 2019 at 08:42 PM

    Seems to be fixed. What happened?

  • Profile Image
    Welvin
    Answered on June 16, 2019 at 05:01 AM

    That's likely a cache in the form failing to update the unread count. You can fix that by clearing your forms cache:

    https://www.jotform.com/help/229-How-to-Clear-your-Form-Cache

    or, by manually marking submissions as read. Select the form > Click More > Click Mark all as read:

    15606756802019-06-16-003.png

  • Profile Image
    sstte18
    Answered on June 16, 2019 at 06:43 AM

    Since I had marked everything as read I’m guessing it was a cache Thing. Anyway, it’s fixed now.