What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    what happens when the number of form submissions exceeds your plan?

    Asked by Sebastian on February 26, 2013 at 06:30 PM

    If I signed up for a certain plan and for some reason my form recieves more submissions than the plan allows what happens? Do all submissions the exceed the limit just not go through? Do you notify me to upgrade my plan and nothing is lost?


    Thank you

  • Profile Image
    JotForm Support

    Answered by ardy0689 on February 26, 2013 at 07:33 PM


    If should in case you consider going into any of our paid plans and if for some reason your submissions go beyond the limit of the plan, the only thing will happen is that your forms will temporarily be disabled. If this happens, you either have to wait for the next counter refresh which is usually the next month or you have to delete the submissions manually to lower the counter via the submissions page.

    None of your forms will be lost if there is an upgrade/downgrade of your account or forms being disabled. The only notification you will receive should in case your forms got disabled due to overlimit is "This form has exceeded its allocated quota." warning.

    You can always check your account usage status here for further info.If you have more inquiries, please don't hesitate to ask.