recaptcha expired

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    jhadley999
    Asked on June 15, 2019 at 01:07 PM

    While doing a preview test, suddenly prompted to redo the recaptcha with error message that it expired, and then went to the start of the questionnaire.

    Is this normal, and how long is a recaptcha verified for?

    Jeff 

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    Victoria_K
    Answered on June 15, 2019 at 04:55 PM

    Hello Jeff,

    Captcha can be expired within 5 minutes usually. If your form is very long, I can suggest to add captcha as the very last field. This should help to prevent expire issues. 

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    jhadley999
    Answered on June 15, 2019 at 06:17 PM

    Yes, form is long and takes some effort to complete.... be bad if people lose 30 minutes of completion time if expired... so I guess you are sure that moving to end will solve issue then?

    Thanks, Jeff

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    jhadley999
    Answered on June 15, 2019 at 06:19 PM

    Actually, going to see if can get away with skipping it anyway... well, how much of a risk is there with bots?

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    Victoria_K
    Answered on June 16, 2019 at 01:54 AM

    This decision is up to you only. Captcha is a security measurement. If you do not publish your form on a highly visited web site, but share it to your respondents directly, I think you can remove captcha for now. 

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    jhadley999
    Answered on June 16, 2019 at 01:11 PM

    I understand, thanks.

    However, I removed captcha, but just got a prompt to "Select all images with traffic lights", before allowing to proceed without needing to start over.  Why if removed captcha?

    Jeff

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    Victoria_K
    Answered on June 16, 2019 at 04:45 PM

    Hello Jeff,

    I think there may be captcha also enabled in form settings. Please check as shown on screenshot: