When people submit pictures they won't load for me.

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    Matt 
    Asked on June 15, 2019 at 10:22 PM

    for some reason when ppl submit pictures they wont ever load for me. Is there a fix for this?

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    Jed_C
    Answered on June 16, 2019 at 06:07 AM

    We apologize for the inconvenience.

    I just checked your submission page and was able to view the uploaded image https://www.jotform.com/submissions/90576268950165.

    Also, I can see my test submission. Would you mind sharing to us what submission you are referring to? If your form is embedded on a site, would you mind sharing to us the exact URL where  the form is embedded? 

    Looking forward for your response. 

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    Matt 
    Answered on June 16, 2019 at 05:43 PM
    Every submission results in this 404 page
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    Jed_C
    Answered on June 17, 2019 at 12:07 AM

    It could be your privacy settings https://www.jotform.com/myaccount/settings. You can disable it or you will need to login to Jotform when viewing the attachments.

    1560744379privacy.png

    I hope that helps. Let us know how it goes.

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    Matt 
    Answered on June 17, 2019 at 01:43 PM
    I'll try that, seems like a likely solution! Thank you!
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