Form translation reverts back to English.

  • Profile Image
    YoungLivingEurope
    Asked on June 17, 2019 at 05:12 AM

    Hi. I have created a survey and used the translation feature for three further languages to English.  Having completed the forms, I checked the final version as a preview and sent the link to myself. None of the survey questions have been translated on any of the surveys (just the answers).


    I then went back into each translation and checked that the translation was there - and it was.  Then I went back to main page and for some reason all of my translation files have disappeared! Please can you look into this? I need to send this ASAP!!


  • Profile Image
    AndrewHag
    Answered on June 17, 2019 at 05:18 AM

    As I checked, there is no translation set on the form.

    1560762973chrome_3VtysyIGj0.png

    Could you please add a language and try translating the form again?

    Here is the guide: How-to-Make-Your-Forms-Multilingual

    Let us know if you still face the issue.



  • Profile Image
    YoungLivingEurope
    Answered on June 17, 2019 at 05:26 AM

    Hi. I did this but the translation for the questions is not pulling through. Why? 

  • Profile Image
    AndrewHag
    Answered on June 17, 2019 at 05:47 AM

    It seems in the question text, there is some space after the question number. This must be the reason why it is no pulling the translated text.

    1560764546chrome_djOVqDKcBj.png

    Could you please try removing the space for every field?

    1560764782chrome_Dt1W7DRtAa.png

  • Profile Image
    YoungLivingEurope
    Answered on June 17, 2019 at 06:13 AM

    Thank you for your answer. I have done all of these things you have suggested and still it is not working.

    What else can I do to make this form work? 

  • Profile Image
    AndrewHag
    Answered on June 17, 2019 at 06:28 AM

    It seems as you modified the field, the translation for that question text got removed.

    1560766680chrome_sOYfMdrxnA.png

    Please write the translation text again for the questions and it should work fine.