The order of the fields in the PDF report is out of order

  • TGGeotechnics
    Asked on June 17, 2019 at 5:16 AM

    The PDF output has fields in the wrong order as shown by the attached screenshot. Is there a way to resolve this?

    Jotform Thread 1858893 Screenshot
  • Nik_C
    Replied on June 17, 2019 at 5:29 AM

    Please try going to your PDF document:

    1560763688Screen Shot 2019 06 17 at 11 Screenshot 10

    And update your PDF to match your form, you will be prompted to do so:

    1560763771Screen Shot 2019 06 17 at 11 Screenshot 21

    Please let us know if the issue persists.

    Thank you!

  • TGGeotechnics
    Replied on June 17, 2019 at 6:35 AM

    The option in your first screenshot to 'Create PDF Document' is not appearing as an option

  • Kiran Support Team Lead
    Replied on June 17, 2019 at 7:11 AM

    Please try using the following link and see if you are receiving the prompt.

    https://eu.jotform.com/pdf-editor/71274452264354

    If the issue still persists, please try creating a new PDF document from the PDF editor and see how it works. Let us know if you need any further help.

    Thanks!

  • TGGeotechnics
    Replied on June 17, 2019 at 7:28 AM

    Hello, I have created a new PDF document and it appears to be working.