Reques to cancel subscription and refund

  • Profile Image
    ovitraders
    Asked on June 17, 2019 at 09:28 AM

    Hi,


    I've not been using your system for a while, could you refund my latest subscription payment and cancel my subscription please?

    Thanks

    ---

    Sid

  • Profile Image
    gerardw
    Answered on June 17, 2019 at 09:39 AM

    Hey Sid,

    Sure we can assist you here. But I can see that there is around 1.03 GB of uploads in your account. If required, you may consider downloading/exporting the same before we cancel the subscription. The reason for this suggestion is that once your account gets downgraded to Free, your account could get disabled due to the huge upload space. Once you have downloaded the required data, you can delete the submissions/uploads to free up space.

    Related Guides: 

    How-to-Download-the-Submission-Files 

    How-to-Delete-Form-Submission-Data 

    Do review and let us know so that we could proceed accordingly.

  • Profile Image
    ovitraders
    Answered on June 17, 2019 at 10:43 AM
    Hi
    Thanks for the suggestion.
    I can confirm it's safe to delete
    Thanks and Best Regards
    Sid Li
    email: sid@ovitraders.com
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  • Profile Image
    AndrewHag
    Answered on June 17, 2019 at 11:15 AM

    As per your request, I have downgraded your account and refunded the last payment. Please allow 7 - 10 business days to reflect the amount in your bank.