JotForm Mobile Forms: When I select the suggested email address in the form, it gives an error message.

  • Profile Image
    ivy
    Asked on June 17, 2019 at 10:28 AM

    How to replicate the issue: 

    1. Assign someone to the form. 

    Email: ipekerbakis@gmail.com

    Name: İpek e

    2. Click on the "+Add New" assignee button.

    3. Enter the same "assignee" email (ipekerbakis@gmail.com)

    4. Then, click on the "Assignee Name" field.

    5. App shows different email addresses as recommended that was previously assigned to another form. (erbakisipek@gmail.com)

    6. Click on this recommended address.

    Expected Result:

    Recommended information should be added without error. ("This email address has already been assigned to this form.")

    Actual Result:

    If I choose this email address (erbakisipek), the app will give "this email address has already been assigned to this form." error. The system should not give this error because an assignee with this email (erbakisipek@gmail.com) was not assigned to this form. The assignee email assigned to the form was (ipekerbakis@gmail.com).

    Please check the following screencast from my test:

    1560781569testing.gif

     

  • Profile Image
    cem
    Answered on June 18, 2019 at 10:08 AM

    Hey,

    The issue has been resolved; yet the updated assignment screen will be available on next release of application.

    Thank you.

  • Profile Image
    ivy
    Answered on June 26, 2019 at 04:28 AM

    Hello, 

    I checked and informed the user.

    Thanks for the update!