Is there anything needed when customer is completing the form on the new mobile form app?

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    rtbsydzach
    Asked on June 17, 2019 at 12:49 PM

    https://form.jotform.com/rtbsydzach/fancard-merchants


    Hello,


    With the new JF mobile, the function of saving responses and and having the link emailed is no longer needed. With this form, is there anything different needed or any explanation needed for customer when completing?

    As you can see I have several collection forms for the same information, so do i only need 1, and when they submit, it brings them back to the same spot to enter another submission? 

  • Profile Image
    Welvin
    Answered on June 17, 2019 at 02:54 PM

    Hi there,

    I believe you are referring to the Kiosk mode of completing the form on the mobile app alone. The submission is still saved in the form, and you can view that in the mobile app or by logging into the desktop (web) version of our website. Your account and forms are synced there, so either one should work.

    The form, when submitted on the Kiosk mode will give you the following screen:

    The form, as you could see, will auto redirect back to the form for another submission, so yes, you can either do just one form or do multiple but you'll have to guide users to switch between forms for multiple forms.

    I hope that answers your questions. Please let us know if you have any further questions regarding our new mobile form app.

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    rtbsydzach
    Answered on June 17, 2019 at 08:43 PM
    Makes no sense as usual
    Thanks,
    Terry
    ...
  • Profile Image
    BDAVID
    Answered on June 18, 2019 at 02:56 AM

    We apologize, could you please give us your feedback? We would like to hear what you think about the new app.

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    rtbsydzach
    Answered on June 18, 2019 at 03:43 AM
    I don’t understand - terrible so far and useless
    Thanks,
    Terry
    ...
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    BDAVID
    Answered on June 18, 2019 at 05:11 AM

    The Jotform mobile app will allow you to create forms directly from your mobile devices, as you would do it in a laptop. Sharing your form with others is the same, and you can find the options in the Publish tab:

    1560848506publish.jpeg

    As far as I understand, you are looking to have the users redirected to the same form after submission, is that correct? You can put the direct link of your form in the Thank You Page external link option:

    1) From the Publish tab, click on Quick Share.

    2) Copy the link:

    1560848717copylink.jpeg

    3) Go back to, click on Settings then on Thank You Page:

    1560848917settings.jpeg

    4) Finally, paste the link in the redirection option:

    1560848982redirect.jpeg

    Hope this helps.