Attach a file not coming through in test email

  • Profile Image
    Inquiries
    Asked on June 17, 2019 at 12:54 PM

    Hello, 


    I am trying to attach a file(PDF) to an email, it attaches just fine, but when I send a test email to myself, the file does not come through, only the text from the email. 

  • Profile Image
    Richie_P
    Answered on June 17, 2019 at 03:00 PM

    I have checked your form and it seems you have attached the PDF document in your autoresponder.

    I have tested a cloned version of your form and added a PDF attachment.

    I was able to receive the attached PDF in the autoresponder.

    I have cleared your form cache.

    Can you please test your form again and let us know how it goes?


  • Profile Image
    Inquiries
    Answered on June 17, 2019 at 05:02 PM

    It seems to be working. Thank you.

    Can you help me with another inquiry of mine? It is as follows: My email conditions are being deleted, I made 18 in all, and all but the most recent 3 are deleted. This has happened multiple times. What is the solution to this?
     
  • Profile Image
    Jim_R
    Answered on June 17, 2019 at 09:14 PM

    I'm glad that's all sorted. To avoid confusion, I moved your last question to a separate thread:

    https://www.jotform.com/answers/1860130

    We'll reply to you there shortly.