Kiosk mode not sending email on submission

  • ukn_dylan
    Asked on June 17, 2019 at 2:46 PM

    Hi, when I fill my form out on a computer / on the web I get an email submission. However while in kiosk mode on the mobile app (ipad) I don't.

  • Alan_D
    Replied on June 17, 2019 at 6:11 PM

    I have checked your Welcome to Unknown form. You have 48 submissions but only 6 notification emails sent to your email address. I have cloned your form and tested in the kiosk mode. And I received all notification emails properly. I noticed that you are using "noreply@formresponse.com" as sender email. We do not have an issue with that, but can you please try to change it to "noreply@jotform.com"? Please let us know about your test. 

  • ukn_dylan
    Replied on June 17, 2019 at 7:05 PM

    I just tried again and it came through.  Strange, but as long as it's working I'm not complaining. Thanks for the quick reply