Email Alerts: Signature and uploaded images when Privacy option "Require log-in to view uploaded files." is checked on the Settings page

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    staceylynnusa
    Asked on June 17, 2019 at 07:44 PM

    Why don't the signatures or image of their ID show up on the completed form, when emailed to the client? It just shows a little box. Thanks

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    BJoanna
    Answered on June 18, 2019 at 02:39 AM

    Signature and uploaded files are broken because the Privacy option "Require log-in to view uploaded files." is checked on the Settings page of your account. To resolve the issue you need to uncheck that Privacy option. 

    I am not sure if this is a bug or not, so just to be sure I will report this issue to our developers.