JotForm Mobile Forms>>Cards Form>>Country Picker widget: Offline mode does not allow the country picker widget to work

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    skytrektandems
    Asked on June 18, 2019 at 05:15 AM

    Great work with the new mobile app.  Was looking forward to using my forms offline, however, I've hit a problem in that the country picker widget won't work when offline.  Thought I would give you a heads up just in case you weren't aware of it.

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    roneet
    Answered on June 18, 2019 at 06:30 AM

    On checking a Demo Form of mine, it was working as expected. I saved it as offline Forms when I had the internet. I made a submission without the internet. The submissions were synched as soon as I had my cellular connectivity back.

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    Could you please let us know the steps to replicate it so that we can escalate it to our development team.

    Also, let us know the Form in your account so that we can test and investigate further.

    Thanks.

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    skytrektandems
    Answered on June 19, 2019 at 09:23 PM

    I've just tried again and have the same problem.  I'm using the 'New Customer Registration Form - Aerotow HG' form.  This is on an ipad.  I've synced the form to use offline, then put the ipad into flight mode.  I open the form in kiosk mode and open the form.  When it comes to country selection, it won't display a selection box.  (see image)156099381220190620_131540.jpg

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    roneet
    Answered on June 19, 2019 at 11:02 PM

    We are really sorry for the trouble this has caused.

    Thanks for providing the additional details. We were able to replicate the issue on our end too.

    Let me escalate the issue to our end. We will keep you posted on the updates.

    Thanks.

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    skytrektandems
    Answered on June 25, 2019 at 06:54 PM

    Good.  Seems that the widgets don't want to work on forms that are 'card form' type.

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    roneet
    Answered on June 25, 2019 at 09:43 PM

    We are really sorry for the inconvenience this is causing.

    Yes, you are right the cards Forms does not seem to work. We will keep you updated as soon as we receive any news.

    Thanks.