we cannot submit form its freezing

  • tevitol
    Asked on June 18, 2019 at 7:22 AM

    hello ,

    people can not submit our form, when they click submit button. its waiting for a long time.

    first time we face with this problem, our other forms are working and  getting submissions regularly

    how can we solve this problem

    thanks 

    Jotform Thread 1860663 Screenshot
  • Richie JotForm Support
    Replied on June 18, 2019 at 9:26 AM

    We do apologize for the inconvenience.

    May we know if your form is embedded to a web page?

    I have tested a cloned version of your form and I was able to submit the form.

    we cannot submit form its freezing Image 1 Screenshot 20

    Can we test a submission using your form?

    Looking forward for your response.

  • Kiran Support Team Lead
    Replied on June 18, 2019 at 9:28 AM

    @tevitol,

    We apologize for the inconvenience caused. The issue seems to be caused by the spinner field and it should be fixed by now. Please check and let us know if you still experience any issue. We will be happy to take a look again.