we cannot submit form its freezing

  • Profile Image
    tevitol
    Asked on June 18, 2019 at 07:22 AM

    hello ,

    people can not submit our form, when they click submit button. its waiting for a long time.

    first time we face with this problem, our other forms are working and  getting submissions regularly

    how can we solve this problem

    thanks 

  • Profile Image
    Richie_P
    Answered on June 18, 2019 at 09:26 AM

    We do apologize for the inconvenience.

    May we know if your form is embedded to a web page?

    I have tested a cloned version of your form and I was able to submit the form.

    Can we test a submission using your form?

    Looking forward for your response.

  • Profile Image
    Kiran
    Answered on June 18, 2019 at 09:28 AM

    @tevitol,

    We apologize for the inconvenience caused. The issue seems to be caused by the spinner field and it should be fixed by now. Please check and let us know if you still experience any issue. We will be happy to take a look again.