What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Please upgrade us to Premium.

    Asked by nicolebwarren on March 23, 2011 at 12:35 PM

    Hi there,

    We're wanting to use our JotForm account again for a couple of months so I tried to upgrade to Premium but it doesn't seem to have registered. Could you please upgrade our account? I also used to receive submissions by email but haven't been for this form so if you could help with that too, I'd be really grateful!

    Page URL:
    http://www.sheerluxe.com/theultimate

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    JotForm Support

    Answered by liyam on March 23, 2011 at 01:20 PM

    Hello,

    I have made a test email going to your email address nicolewarren[at]sheerluxe.com.  Please let us know if you have received it.

    I would like to verify your situation first about your subscription which did not seem to have registered.  May I know the process that you have made? Also if this time you used Paypal or still entered your credit card.  I don't want to do quick actions that might end up you getting double charged.

    Will wait for your response.

    Thanks.

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    Answered by nicolebwarren on March 24, 2011 at 11:16 AM

    Hi Liyam,


    I think the submission issue must be something on our end - our tech team said it was blocked by our spam filter so we'll whitelist it and all should be ok...

    Re: the premium account issue - I clicked 'Upgrade' and filled out all of the credit card information - putting in our company card. We even received an email receipt, but when I actually look at our account online it still shows as the free standard. Hope that helps but let me know if I can answer anything else.


    Thanks!

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    JotForm Support

    Answered by liyam on March 25, 2011 at 03:22 AM

    Can you also give the email address which you used to put in record for your subscription and also did you pay using Plimus or Paypal?

    Will wait for your response.

    Thanks.

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    Answered by nicolebwarren on March 25, 2011 at 05:51 AM

    Hi Liyam,

    The email address would be hollyluke@sheerluxe.com as her's is the name on the card. We paid using Plimus. 

    If you could help us asap that would be great! I just received a message that we've already reached our submission quota and this data is very very important to our business.


    Thanks again!

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    JotForm Support

    Answered by liyam on March 25, 2011 at 06:03 AM

    I see, no wonder it did not reflect on your account.

    The JotForm username that was put on record in Plimus was sheerluxe.  I searched for the record for it in the database and no result was found. 

    I already have set your account to Professional.  If you can change your jotform user info on Plimus next time, please do put "nicolebwarren" instead of "sheerluxe".

    Thanks. :)