Google Sheets Integration Keeps Failing

  • webilac
    Asked on June 18, 2019 at 3:05 PM

    My integration with google sheets keep failing across several forms.


    I don't know why this happens but the sheet either stops updating or stops adding the date of submission. I still see the submissions on JotForm, but not on Google Sheets.


    The answer I usually get is to reconnect the integration but this is very inconvenient as I have to change the sheet every time and share it with all of my team. Since this happens every 2-3 weeks, you can see how it gets very confusing.


    Help please!



  • stevenmarshall
    Replied on June 18, 2019 at 5:34 PM

    Hi @Webilac,

    I apologize for the inconvenience you are experiencing with Google Sheets Integration keeps failing.

    The integration usually stops for 2 reasons, there could be an issue with Google API or you made some changes on the spreadsheet columns and headers. Have you made any changes on the spreadsheet columns and headers? Also, so we may find out where the issue might be. Please share the affected submission IDs to check.

    Guide: Where-to-Find-the-Submission-ID