Embedded form no thank you page

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    dogworldottawa
    Asked on June 18, 2019 at 04:59 PM

    I've embedded the form into our Wordpress webpage and tried it.  No thank you came up (selected to have a thank you page) nor has it come through our email.


    Help!

  • Profile Image
    Richie_P
    Answered on June 18, 2019 at 10:15 PM

    I have checked your web page but I can't seem to find any Jotform Forms.

    Screenshot of the form in your webpage.

    Screenshot of your Jotform Form.

    To clarify, does your form redirect the user to the Jotform form?

    Can you please try embedding your form using the Iframe code?

    Guide:https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

  • Profile Image
    dogworldottawa
    Answered on June 19, 2019 at 10:43 AM
    That is strange. When I go to the webpage this is what I see:
    [image: image.png]
    *Dog World*
    3904 March Rd.
    Carp, ON K0A 1L0
    (613) 256 3649 <(613)%20256-3649>
    dogworldottawa@gmail.com
    www.dogworldottawa.com
    *Customer Hours: *
    Daytime: 7 days a week 8am -10am & 3pm - 5:30pm
    Evening: Mon, Wed, Thurs, Fri, Sun 8pm -9pm
    * Holiday weekend hours differ.
    Find us on Facebook
    *It's Like Recess for Dogs!*
    ...
  • Profile Image
    Richie_P
    Answered on June 19, 2019 at 11:48 AM

    I have checked your webpage again and I am able to view the form.

    Can you please try to use the Iframe embed code and let us know if the issue still remains?

  • Profile Image
    dogworldottawa
    Answered on June 19, 2019 at 04:43 PM
    Thanks for the suggestion, but it didn't work. Only the script comes up in
    the page. The version I've entered is the one for Wordpress.com, which is
    where we do most of our adjustments.
    Candice
    *Dog World*
    3904 March Rd.
    Carp, ON K0A 1L0
    (613) 256 3649 <(613)%20256-3649>
    dogworldottawa@gmail.com
    www.dogworldottawa.com
    *Customer Hours: *
    Daytime: 7 days a week 8am -10am & 3pm - 5:30pm
    Evening: Mon, Wed, Thurs, Fri, Sun 8pm -9pm
    * Holiday weekend hours differ.
    Find us on Facebook
    *It's Like Recess for Dogs!*
    ...
  • Profile Image
    EltonCris
    Answered on June 19, 2019 at 09:13 PM

    Please try using the iframe embed code again and ensure that you've pasted the code within the Text tab in your WP page/post editor. This should work.

    Example:

    You can also inform us here after that so we can test your embedded form.

  • Profile Image
    dogworldottawa
    Answered on June 20, 2019 at 12:43 PM
    Hello!
    Okay, I think I have it in the right place. Thanks for your help!
    Candice
    *Dog World*
    3904 March Rd.
    Carp, ON K0A 1L0
    (613) 256 3649 <(613)%20256-3649>
    dogworldottawa@gmail.com
    www.dogworldottawa.com
    *Customer Hours: *
    Daytime: 7 days a week 8am -10am & 3pm - 5:30pm
    Evening: Mon, Wed, Thurs, Fri, Sun 8pm -9pm
    * Holiday weekend hours differ.
    Find us on Facebook
    *It's Like Recess for Dogs!*
    ...