What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Updated forms aren't showing on website.

    Asked by indigosilver on February 27, 2013 at 02:00 PM

    Hi,  I'm slowly making changes to my jotform, which is embedded in my website.  But the website is still showing the old version.  I've seen several other people with this problem today, hopefully you can fix me too!

    Page URL:
    http://theshootspace.com/2013/02/27/special-event-how-to-shoot-magazin<br/>e-quality-images-with-one-light-with-barry-druxman/

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    JotForm Support

    Answered by Mike_T on February 27, 2013 at 02:23 PM

    I would like to inform you that we have cleared your form caches on our Content Delivery Network. Your form is fine now.

    Thank you for using our service.

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    Answered by indigosilver on February 27, 2013 at 02:27 PM

    Thanks!  Do we need to request that our caches be cleared each time we update a form?  Or is this a temporary glitch?

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    JotForm Support

    Answered by EduardoMendez on February 27, 2013 at 02:45 PM

    This is a temporary glitch.  Our dev team is working on a permanent solution.  Meanwhile, you can always request that we clear it for you.  We'll be glad to assist you!