I am getting an error saying my IP address has been banned.

  • lexi.commander
    Asked on June 18, 2019 at 6:50 PM

    Hi!  I am getting an error saying my IP address has been banned for a possible phishing attempt.  I'm not sure why this is.  I am a teacher and am creating some forms to use for our school district and comparing them to what we currently use (Google Forms+Form Publisher).  I've tried to submit this numerous times but it keeps freezing up when I hit submit, so if this goes through multiple times, I'm sorry.  Is there a way we can get this issue fixed?  My username is lexi.commander

  • AndrewHag
    Replied on June 19, 2019 at 12:49 AM

    Could you please tell your IP address so that we can whitelist it? Please use this link to find your IP address and tell us your IPv4 address that you see: https://whatismyipaddress.com/

  • lexi.commander
    Replied on June 19, 2019 at 1:43 PM
    My IP address is 199.127.223.128
    ...
  • Richie JotForm Support
    Replied on June 19, 2019 at 4:29 PM

    I have checked your account and it seems to be in good status.

    I have whitelisted your IP address.

    If you need further assistance, let us know.