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Yen NguyenAsked on June 19, 2019 at 2:52 AM
Can’t view encrypted forms.
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AndrewHagReplied on June 19, 2019 at 3:50 AM
Could you please provide more information? To view the submission data of the encrypted forms, you need to upload the private key that was generated while encrypting the form. Have you tried uploading the private key?
Please follow this reference guide: How-Can-I-Decrypt-the-Data-from-the-Email-or-Through-the-Submissions-Page
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NewagenailstudioReplied on June 19, 2019 at 5:43 AMInitially I couldn’t find where I saved the first key. So I generated a new one but it didn’t decrypt the forms that were submitted
Regards,
New Age Nail Studio
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David JotForm Support ManagerReplied on June 19, 2019 at 6:48 AM
Unfortunately, a new key will not decrypt the previous data, it will only work with future data.