Cannot view encrypted forms.

  • Yen Nguyen
    Asked on June 19, 2019 at 2:52 AM

    Can’t view encrypted forms. 

  • AndrewHag
    Replied on June 19, 2019 at 3:50 AM

    Could you please provide more information? To view the submission data of the encrypted forms, you need to upload the private key that was generated while encrypting the form. Have you tried uploading the private key?

    Please follow this reference guide: How-Can-I-Decrypt-the-Data-from-the-Email-or-Through-the-Submissions-Page

  • Newagenailstudio
    Replied on June 19, 2019 at 5:43 AM
    Initially I couldn’t find where I saved the first key. So I generated a new one but it didn’t decrypt the forms that were submitted
    Regards,
    New Age Nail Studio
    ...
  • David JotForm Support Manager
    Replied on June 19, 2019 at 6:48 AM

    Unfortunately, a new key will not decrypt the previous data, it will only work with future data.